下面,您会看到我们的客人最常问的问题列表。
1. What are the check-in and check-out times? Check-in is from 3:00 PM, and check-out is until 12:00 PM.
2. Can I check in online? Yes, online check-in is available, allowing you to check in conveniently from your computer or smartphone. You will receive your room key at the express check-in desk at the hotel.
3. What is the cancellation policy? Cancellation policies vary depending on the rate you have booked. For specific details, please refer to your booking confirmation.
4. How does the FreeCityTicket work? You will receive the FreeCityTicket upon check-in. It allows you to use the public transport in Berlin (tariff zone ABC) for free during your entire stay.
5. What amenities are included in the rooms? All rooms are equipped with air conditioning, a minibar, a safe, a flat-screen TV with satellite channels, and free Wi-Fi.
6. Is Wi-Fi available at the hotel? Yes, free Wi-Fi is available for guests throughout the hotel.
7. Is breakfast included in the room rate? Whether breakfast is included depends on the rate you have booked. You can check your booking confirmation for details. A breakfast buffet is available for a fee.
8. Does the hotel have a restaurant? Yes, the hotel has a restaurant and a bar.
9. Is there a fitness center at the hotel? Yes, the hotel has a fitness center available for guests.
10. Is parking available at the hotel? Yes, parking is available for a fee.
11. How far is the hotel from the main train station (Hauptbahnhof)? The hotel is located directly at the Berlin Hauptbahnhof (main train station), making it very convenient for travelers arriving by train.
12. How do I get to the hotel from the airport? The hotel is easily accessible from the airport via public transportation. From Berlin Brandenburg Airport (BER), you can take a direct train to Berlin Hauptbahnhof.
13. Is the hotel located in the city center? Yes, the hotel is located in the Mitte district, which is in the heart of Berlin. This central location provides easy access to many of the city’s main attractions.
14. Are pets allowed at the hotel? Yes, pets are allowed for an additional fee.
15. Is the hotel a non-smoking hotel? Yes, the IntercityHotel Berlin Hauptbahnhof is a non-smoking hotel.
16. Does the hotel have accessible rooms? Yes, the hotel offers accessible rooms for guests with disabilities. It is recommended to contact the hotel directly to book an accessible room.
17. Can I store my luggage at the hotel? Yes, the hotel offers luggage storage for guests.
18. What payment methods are accepted at the hotel? The hotel accepts major credit cards (Visa, Mastercard, American Express) and cash.
19. Are there any additional taxes or fees? A city tax may be applicable. Please check your booking confirmation for details on any additional charges.
20. Can I pay for my stay in advance? Yes, depending on the rate you choose, you may have the option to pay for your stay in advance.